Dear customers, you can return items purchased online within 14 days from the date of delivery for an exchange or a voucher. Please note that embroidered items can never be returned. Our delivery charges are 5€. The return costs are at the customer's expense. For any questions regarding returns, please contact our customer service by sending an email to firstname.lastname@example.org or by consulting our general terms and conditions of sale terms and conditions of sale on our website www.rosetadesign.com.